Shannon Nelson
Currently available for full-time permanent or contract (temporary) work.
Dynamic Professional leveraging extensive experience in wedding photography to cultivate exceptional client service skills and adept problem-solving abilities.
Excels in fast-paced environments collaborating with diverse clients to achieve their unique goals and vision.
Proven track record in managing intricate details and delivering high-quality results under pressure while sharpening my ability to recognize, seize and even manufacture sales & service opportunities.
Seeking to apply these skills and creativity to a new role focused on client satisfaction and operational excellence.
Professional Experience
2015-7/2024
Administrative Assistant
HighRollers Painting, Inc.
Experience: Managed daily office operations, overseeing communication between crews and clients, while handling administrative functions such as job bids, contracts, and invoicing.
Learning: Gained expertise in project coordination, client management, and operational efficiency.
Impact: Streamlined the client management process, ensuring smooth communication and timely completion of projects, enhancing customer satisfaction. Utilized social media content creation abilities resulting in 70% client growth within first year's campaign.
Tasks: Directed incoming inquiries, managed client databases, ordered supplies, and handled social media marketing.
Environment: Thrived in a dynamic, fast-paced, hybrid construction environment, requiring adaptability and effective multitasking.
2003-2016
Photographer & Owner
SL Bangs Photography, LLC.
Experience: Owned and operated a photography business specializing in weddings and engagements, leading client relationships from initial inquiry to final product delivery.
Learning: Developed skills in photography, post-production editing, and business management, particularly in handling client expectations and creative execution. Consistently increased up selling skills.
Impact: Built a reputation for high-quality photography, timely product delivery, and client satisfaction, resulting in strong word-of-mouth referrals.
Tasks: Managed all aspects of the business, including advertising, photography, editing, product delivery, and business accounting.
Environment: Balanced creative work with the business side in a competitive market, delivering memorable photography services that exceeded client expectations.
1997-2000
Sales Support Specialist
Luxemburg Hotel (Double Tree)
Experience: Provided comprehensive administrative support to the sales team, including handling daily office operations and facilitating event coordination across departments.
Learning: Strengthened skills in sales support, event planning, and administrative coordination, contributing to overall business growth.
Impact: Streamlined administrative processes, improving team efficiency and enhancing guest satisfaction, supporting the hotel’s success.
Tasks: Prepared sales proposals, contracts, and reports, while coordinating with guest services, food and beverage, and sales departments to ensure successful events.
Environment: Worked in a fast-paced hospitality environment, requiring exceptional organizational skills and the ability to meet client and team needs simultaneously.
Education
2005-2008
Bachelor of Fine Art
University of Minnesota-Twin Cities
2003-2005
AAS - Photography
Minneapolis Community and Technical College - Minneapolis
2001-2003
Bachelor of Art
Columbia College Chicago - Chicago
1996-1997
Legal Administration
MN School of Business - Minneapolis
Skills & Expertise
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Content Production
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Microsoft Office & Outlook
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Adobe Creative Suite
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Social Media Creation & Management
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Sales Support
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Event/Project Planning & Management
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Client/Guest Relationship Cultivation
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Administration & Business Operations
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Creative Problem Solving
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Communication Expert